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The Price Way: Service

Posted by Price Industries on December 12, 2023 at 9:15 AM
Price Industries

The Cornerstone of the 13 Tenets

Price is celebrating its 75th anniversary in 2024, and our year-long commemoration of this milestone will dedicate special attention to the 13 tenets of the Price Way. Each post in this blog series explores one of these guiding principles, giving our blog readers a closer look at its meaning.

In this post, we’re looking at what service means to Price.

Price team member working in factory
Team member Steve Watula working in the Price factory in the mid-1970s

We believe that when we serve our customers better than our competitors do, focusing on our customers’ success rather than our own, our customers will thrive, grow and ultimately dominate in their marketplaces. And as our customers experience success, our own success will surely follow.

At Price, everything we do is about service; it informs how we do business, how we interact with our communities and how we progress as an organization. We grow because we expand the areas we serve in.

Over time, we have improved our ability to learn exactly what our customers need to succeed. We meet with our sales representatives, host customer visits, and conduct sales meetings and focus groups to home in on how we can truly help our customers reach their goals.

We have learned that we can serve our customers in three fundamental ways:

  1. By having short lead times and being on time every time, whether we are busy or not
  2. By providing quality products that work as intended, regularly refreshed to keep the designs current, as well as new, uniquely engineered products that meet the most pressing industry needs
  3. By making it easy to do business with Price, whether that’s through powerful software to help customers easily select and order products or with knowledgeable application and design engineering support
Watch the video to learn more about our service tenet!

Gerry Price has always said that “a life of service is a life well lived.” We have our reputation and customers who can depend on us to always do our best for them – and that’s worth everything.Earn PDH credits for reading the Handbook

Topics: Employees, Customer Service, 13 Tenets

At Price, when we say “the sky is the limit,” we actually mean it.

Our customers have come to count on a consistent and ever-increasing stream of new products and enhancements.  Price has a large team of experienced and talented engineers who are consistently working on breakthrough ideas.  We are not afraid to move into whole new product categories if we believe we have a contribution to make.

  • Research & Innovation
  • Technical Tours
  • Training Classes
  • Targeted Discussions
  • Mock-up Testing
  • Custom Solutions & Specials
  • Custom Finishes
  • Computational Fluid Dynamics
  • Virtual Reality

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